Where is the company located?
Our office location: 57 Line Wall Road, Gibraltar, GX11 1AA, Switzerland. Feel free to visit our office anytime.
I made a Bitcoin withdrawal, it was processed instantly, but the transaction hash in blockchain doesn't exist! I'm seeing the message: "Transaction not found". Why?
That is blockchain issue, which is normal and happens sometimes. Just wait few hours and it will appear in your wallet.
I made a withdrawal, it was processed instantly, but it still doesn't appear in my wallet. Why?
I made a withdrawal, but it was not processed instantly. Why?
That's because you forgot to fill in your Bitcoin address. Click on "Edit Account" button in your account menu and fill in your wallet information, where you would like to receive withdrawals. You must do it, because without this information your withdrawal won't be processed.
I made a deposit from my cryptocurrency wallet, but it still isn't credited to my Maticexchange.com account. Why?
What is the maximum deposit amount that I can make in Maticexchange.com?
There is no maximum limit, because you can make an unlimited number of deposits. We only have 600 BTC limit for each deposit separately.
What is Maticexchange.com, and what are the activities of the company?
Maticexchange.com is a prominent representative of the international financial market, cryptocurrency trading and mining, it is a developer of hardware and offers safe investments in this area.
Is Maticexchange.com a registered and legal company?
Yes, Maticexchange.com is registered in Switzerland as "Maticexchange.com Limited" .
Who can be your customer?
Any interested person can become the investor of Maticexchange.com, no matter how well he or she understands the scope of our business and technical aspects of cryptocurrency mining as a whole.
Is your business established for a long term?
The company develops long-term relationships with customers and partners. Our business plan includes the phased development over the next 10 years, until at least 2029.
Can I lose money by investing here?
No, you can't lose money. We make every effort to ensure the safety of your assets. Also we have a reserve fund, that ensures the safety of your deposits.
How do I open my Maticexchange.com account?
It's quite easy and convenient. Follow this
link, fill in the registration form and then press "Register".
In the "Make Deposit" section of your account, select the necessary investment plan, enter the amount, select the payment source (send the amount from your wallet or invest from your account balance) and click on Spend button.
What payment tool can I use for investments and earnings?
We accept e-currencies.
I wish to invest with Maticexchange.com but I don't have a cryptocurrency address. Where can I register it?
If you are not familiar with cryptocurrencies, then the easiest and most popular way is to use Bitcoin. You can invest with any service which is the provider of Bitcoin wallets (addresses). If you do not have such wallet, please register it at the following address
Blockchain.info or
Coinbase.com or
Block.io .
Bitcoin address is your ID (account, wallet number), starting with 1 or 3 and containing 27-34 alphanumeric Latin characters (other than 0, O, I). The address can also be represented as a QR-code, it is anonymous and does not contain information about the owner. For example, 1HQWcQxn3M8mGC1kKupqZdQB4Cc4HddB4B.
How do I know the current BitCoin exchange rate?
Use any online converter to find out about the actual value of Bitcoin. The most popular service is
http://preev.com
Each of your deposits can be from 0.001 BTC to 600 BTC maximum. The number of deposits is not limited.
I made a mistake during the registration and entered an incorrect email. How to fix it?
You cannot. You can not change your username or email. The only solution is to re-register your account.
How fast will my deposit be credited into my account?
What is BitCoin confirmation?
All BitCoin operations are confirmed by a BitCoin network. Every single computer in the BitCoin network confirms your transaction, increasing the total number of confirmations. When the number of confirmations reaches a specific threshold, usually from 3 to 6, the funds appear in the recipient account. Usually, such process takes up to 90 minutes.
What if after 6 confirmations my active deposit equals 0?
How many deposits can I have simultaneously?
You can have many deposits, we do not limit their number. Each of your deposits has unique conditions, proper time of profit accrual and profit margins.
When will the first profit be generated?
Profit is generated on a daily basis, the first accrual will be the next day, after full 24 hours if you choose 10% daily investment plan or it is generated in the end of investment period if you choose "AFTER" investment plans.
Do I get profit every day, even on weekends?
Yes, of course. Profit is generated on an ongoing basis, 7 days a week.
Do you make payments on weekends?
Yes, profits are also accrued on Saturdays and Sundays.
Is there a possibility of automatic reinvestment of profits (compounding)?
No, compounding is not provided. You have to reinvest manually from account balance.
Can I make a deposit directly from my balance or shall I first withdraw the funds?
Our system allows you to accumulate funds on the balance of your account, which you can use as a source for the creation of a new deposit.
How can I withdraw funds?
Login to your account using your username and password and click on "Withdraw Funds" section.
After I make a withdrawal request, when will the funds be available on my BitCoin wallet?
The system works in an automatic mode, which means that you get paid immediately after creating your query.
What is the referral commission?
Maticexchange.com offers 2 levels of referral commissions - 5% commission for every deposit that your direct referral makes from his wallet, 2nd level commission is 2%.
Do I have to have my own deposit in order to receive referral commissions?
No, it is not necessary to have your own active deposit.
I can't enter my account! What to do?
Check the login data: your username and password. If you are sure you enter correct data, but it is not possible to access the account, use the password reset function, which is located below the login form. Click on
forgot password link, type your username or e-mail and you'll receive a confirmation code to your email for resetting your password.
You can change your password directly from your members area by editing it in your personal profile.
How can I add my Bitcoin address to my account?
You can always add/edit your Bitcoin address in "Edit Account" section. To do this, you will need to get an email with a confirmation code. Please note that the email may appear in the spam folder.
I don't receive emails from the company! Why?
Check the spam folder in your mailbox. If the problem is not solved, contact your email provider. We strongly recommend that you use the service @gmail.com to work with the website.
How can I check my account balances?
You can access the account information 24 hours, seven days a week over the Internet.
May I open several accounts in your program?
Yes, but we strongly recommend that you register one account and use it for investment. It will allow to reduce load on the server and database, as well as prevent any possible problems.
Can my relatives register from my IP address?
Yes, sure.
I made a request to withdraw profit, but it is pending! What to do?
The most likely cause of the payment delay is invalid payment address in your "Edit Account" section, or its absence, check it out first.
How can I cancel a payment?
You can do it yourself in the Withdrawals History section by clicking [cancel].
My withdrawal request is processed, but the amount did not get in my wallet. Why?
All cryptocurrency transactions are processed after 3 network confirmations. Just wait, it shouldn't take more than 24 hours maximum.
How can I contact you in case of problems on the website?
You can contact us around the clock via the support form or email
[email protected] We will promptly respond to any problems.
No, our clients do not have to bear any fees while withdrawing their funds.
What do I need to do to earn referral commissions?
You just need to register and use your referral link to attract new investors.